Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. If the item is damaged or defective, please contact us immediately upon receipt so we can assist you with the return process. Items that do not meet these criteria may not be eligible for a refund.
Return Process
To initiate a return, please send an email to [email protected] within 14 days of receiving your order. In your email, include your order number, the item(s) you wish to return, and the reason for the return. Once we receive your request, we will provide you with instructions on how to proceed. Please note that returns must be shipped back to us within 30 days of receiving your return authorization.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This ensures that you can track your return and that it arrives safely back to us. If you receive a refund, the cost of return shipping will not be deducted from your refund amount.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please allow up to 10 business days for the refund to reflect in your account, depending on your bank or payment provider.
Exchanges
Currently, we do not offer direct exchanges. If you would like to exchange an item for a different size or color, please return the original item following our return process and place a new order for the desired item. This ensures that you receive the correct item in a timely manner.
Non-Returnable Items
Some items are non-returnable, including personalized or custom-made products, and gift cards. If you have questions about whether an item is returnable, please reach out to us before making your purchase. We want to ensure you are fully informed about our policies before you buy.
Contact Us
If you have any questions about our Return and Refund policy or need assistance with a return, please do not hesitate to contact us at [email protected]. We are here to help and want to ensure you have a positive shopping experience with us. Your satisfaction is our priority, and we appreciate your understanding of our policies.